Terms of service
Last updated: 2 November 2026
1. About Leverene
These terms of service apply to every purchase from Leverene through leverene.com. Leverene is a sole proprietorship (eenmanszaak) established in Neerijnen, the Netherlands, registered with the Netherlands Chamber of Commerce (KvK) under number 89449622, VAT number NL004728417B63. Customer service: support@leverene.com. General enquiries: info@leverene.com.
2. Scope
These terms apply to every offer made by Leverene and to every contract concluded between Leverene and the customer. They are available on the website before an order is placed. Nothing in these terms limits the rights that consumers have under mandatory law. If a provision of these terms is invalid, the other provisions remain in force.
3. Items
Every item offered at Leverene is pre-owned. The condition of each item is stated on the product page with a condition label, and any imperfection is stated in the condition description of the item. The photos show the actual item. Colours may appear slightly different depending on the screen. Every item is authenticated through LegitApp before it reaches the store.
Because every item is pre-owned, most items are available only once. If an ordered item turns out to be no longer available, the customer is informed and any amount paid is refunded within 14 days.
4. Orders and conclusion of the contract
The contract is concluded when the customer completes the order in the checkout. Leverene confirms receipt of the order by email without delay. Leverene may cancel an order if the price or product information contains an obvious error. Any amount paid is then refunded in full within 14 days.
5. Prices and payment
All prices are shown in the currency of the selected country and include VAT. Shipping costs are shown separately in the checkout before the order is placed. Payment takes place in the checkout, using one of the payment methods shown there.
For orders delivered outside the European Union, import duties, import VAT and customs fees may be charged in the country of destination. These costs are paid by the customer.
6. Delivery
Leverene ships to the countries listed in the shipping policy, which also states the shipping costs and delivery times. Delivery takes place no later than 30 days after the order, unless agreed otherwise. If delivery is delayed beyond that period, the customer may cancel the order free of charge and receives a full refund.
The risk of loss of or damage to the item lies with Leverene until the item has been delivered to the customer or to a person designated by the customer. If a parcel is lost in transit, Leverene offers a replacement item or store credit for the full amount paid, including the shipping costs. If the customer does not accept a replacement or store credit, the full amount paid, including the shipping costs, is refunded.
7. Right of withdrawal and returns
The customer has the statutory right to withdraw from the contract within 14 days of receiving the item, without giving a reason. Leverene extends the return period to 30 days. The conditions, the procedure and the model withdrawal form are set out in the refund policy.
Return shipping costs are paid by the customer. Leverene refunds all payments received, including the standard shipping costs, within 14 days of the notification of withdrawal, using the same payment method. The refund may be held back until the item has been received or until proof of return shipment has been provided, whichever comes first.
8. Conformity and complaints
Every item must comply with the contract, including the description and the condition stated on the product page. The statutory warranty applies to every item. Signs of use that correspond to the stated condition are not a defect.
If an item does not comply with the contract, the customer reports this to support@leverene.com within a reasonable time after discovering it. A report within two months of discovery is always in time. The customer is then entitled to the remedies provided by law, such as repair, replacement, a price reduction or termination of the contract with a refund. In that case the return shipping is paid by Leverene.
Complaints about an order can be sent to support@leverene.com, stating the order number.
9. Liability
Leverene is liable in accordance with the law. Leverene is not liable for indirect damage resulting from the use of the website, except in the case of intent or gross negligence. This article does not limit any liability that cannot be limited under mandatory law.
10. Account and use of the website
A customer who creates an account keeps the login details secure and is responsible for the activity in that account. The website may only be used for lawful purposes. Copying, scraping or otherwise collecting content or data from the website without prior written permission is not allowed. Leverene may suspend an account in the event of misuse.
11. Intellectual property and reviews
All content on the website, including photos, texts and logos, belongs to Leverene or its licensors and may not be used without prior written permission. The brand names of the items offered belong to their respective owners. Leverene is not affiliated with these brands.
By submitting a review, the customer gives Leverene permission to publish the review on the website and in its own communication.
12. Privacy and Shopify
Leverene processes personal data as described in the privacy policy. The store runs on Shopify. Every sale is concluded directly between the customer and Leverene. Shopify is not a party to the contract and is not responsible for any aspect of the sale.
13. Governing law and disputes
These terms and every contract with Leverene are governed by Dutch law. A consumer who lives outside the Netherlands keeps the protection of the mandatory provisions of the law of the country of residence. Disputes are submitted to the competent court under the applicable rules. A consumer may always bring proceedings before the court of the place of residence.
14. Changes
Leverene may change these terms. An order is subject to the terms published on the website at the time the order is placed.
15. Contact
Leverene
Neerijnen, the Netherlands
Chamber of Commerce (KvK): 89449622
VAT number: NL004728417B63
Customer service: support@leverene.com
General enquiries: info@leverene.com