Frequently asked questions

Every item offered at Leverene goes through the same process. First it is authenticated through LegitApp. Then it is professionally cleaned and steamed. After that it is measured to guarantee a perfect fit. Finally it receives a quality check, and any imperfection is stated in the condition description of the item.

Every item is authenticated through LegitApp before it reaches the store. LegitApp is an authentication company that supports resale businesses such as Leverene.

Items photographed flat show the exact measurements of the item.

Items photographed on a model show the measurements of the model: the height of the model and the size the model wears.

Trousers are sized in inches, such as 34x32:

• 34: the waist
• 32: the inseam

Sizes can differ by brand, year of production and country of origin. A size S from Asia, for example, can run smaller than a size S from the US. Comparing the measurements with a garment that fits well therefore gives the most reliable result.

Because every item is pre-owned, most items are available only once. New items are announced in the newsletter and on social media.

New drops are announced in the newsletter and on social media.

➤ Go to the newsletter and social media
The newsletter sign-up form and the social media links are at the bottom of the page.

Orders placed before 15:00 ship the same day. This also applies on Saturdays. Within the Netherlands, delivery takes 1 to 2 business days. Delivery to Germany and Belgium takes 2 to 3 business days, and to other EU countries 3 to 5 business days.

Shipping within the Netherlands costs €5.95 and is free from €99. Shipping to other EU countries costs €13.95 and is free from €149. The rates for other countries are stated in the shipping policy.

Orders are shipped with DHL. A track & trace link follows by email once the parcel is on its way.

An order can be cancelled or changed as long as it has not been shipped. Contact support@leverene.com as soon as possible to do so.

A missing parcel is often with neighbours or housemates, so checking there is the first step. If the parcel has still not arrived after a few days, or if it arrived damaged, contact support@leverene.com, and an investigation is opened with DHL, which usually takes 5 to 20 business days. If a missing parcel is not found, the item is replaced.

Items can be returned within 30 days. Return shipping is paid by the customer. The item must be in the same condition as on receipt, with the Leverene hang tag still attached.

A return starts with an email to support@leverene.com stating the order number, after which the return instructions follow.

Once the item has been received and checked, the purchase amount is refunded to the original payment method.

Customer service is available at support@leverene.com and through the contact form on the website. General enquiries go to info@leverene.com.